Billing, refunds and your data

Your plan

• Settings shows your plan, what you have used this month, and when it renews.
• “Manage billing” opens a secure page where you can change plan, update your card, see invoices and cancel.
• When you cancel, you keep the plan until the end of the period you paid for. Your audits and data stay after that, on the Free plan.
• Yearly plans cost ten months instead of twelve. We email you before a yearly plan renews.

If a payment fails

We'll email you. Your plan stays active while the payment is retried over the following days, so there is time to update your card under “Manage billing”. If it keeps failing, the plan ends and the account moves to the Free plan with everything still in it.

Refunds

• Subscriptions: a full refund within 14 days of a payment, including a yearly renewal. A refunded plan ends straight away.
• Prospect packs: within 14 days, if none of the pack's prospects have been used.
• Write to us from the Contact page and we'll sort it out.

Your data

• “Download my data” in Settings gives you one file with everything we store for your account and workspace.
• “Request account deletion” asks us to delete the account and everything in it. We confirm by email once it is done.